AptEats prioritizes clear sellers and fast issue reporting

Seller responsibility

Sellers are responsible for ingredients, preparation, storage, dish descriptions, and food quality.

AptEats may manually review sellers during the early stage, but does not claim absolute food safety guarantees on behalf of sellers.

What users should do

Check seller, dish, price, and pickup information before ordering.

If food has an issue, take photos, keep the order details, and contact support for review.

Do not place a large order first if you have never bought from that seller before.