When to contact support
Contact AptEats if a seller cancels, items are missing or incorrect, food has a clear issue, or payment does not match.
Send the order ID, photos if available, and a short description so support can review faster.
Handling principles
Orders not yet confirmed by sellers are easier to cancel than orders already prepared or delivered.
Refunds, replacements, or compensation depend on order status, payment method, and seller verification.
We recommend starting with a small order before placing a large or group order.